mBlox Launches Global Network Management Center
My client, mBlox, the world’s largest mobile transaction network, today announced that it is launching a global network management center (NMC) to provide upgraded monitoring and maintenance capabilities to their network.
With a global investment of over $2 million, and expansion of its Singapore Network Operations Center, mBlox will be able to further monitor detailed network activity and react to any issues before resulting problems could occur. The NMC will also be able to monitor and react to activity around the clock at the other mBlox network operation centers located in the United States and the United Kingdom.
Customer data will now be more readily accessible by mBlox customer support from a single location and the company can trace individual transactions from the many terabytes of data in a near real-time basis. This will allow mBlox customer support easier access of data and better customer service across the network. The implementation of a technical knowledge-base will also improve the diagnostics of the overall network, simplifying maintenance and reducing or eliminating downtime due to technical anomalies.
Justin Leese, senior vice president of technology at mBlox stated “This level of investment in our network is a testament to our ongoing commitment to providing the best levels of service and support in the industry. Our ongoing investment in the latest technology and equipment not only reduces our operational costs but most importantly strengthens our capabilities and 24/7 support to all of our customers in North America, Europe and the Asia Pacific regions.”
mBlox is the world’s largest mobile transaction network. The company specializes in simplifying the complexities, commercial and technical, of mobile billing and SMS text message transmission for their clients. Via a carrier-grade network, mBlox enables companies to communicate with mobile subscribers on more than 500 carriers in 180 countries, millions of times each day. The company has U.S. headquarters in Silicon Valley, with EMEA headquarters in London, Asia headquarters in Singapore and offices around the world.
This entry was posted on August 13, 2008 at 9:32 pm and is filed under Uncategorized. You can subscribe via RSS 2.0 feed to this post's comments.
Tags: 24/7 Support, Asia Pacific, Customer Data, Customer Service, Customer Support, Europe, Justin Leese, LaNetro Zed, mBlox, Mobile Billing, Mobile Commerce, Mobile Transaction, Network Monitoring, North America, Singapore, SMS, SMS Text Message, SMS Text Messaging, Text Message, Text Messaging
You can comment below, or link to this permanent URL from your own site.
Kreuzer's Korner 
August 13, 2008 at 10:31 pm
Hi…speaking of network monitoring, just wanted to bring to your attention the upcoming release of a networkk monitoring, troubleshooting and remediation product called Perspective (from PacketTrap Networks). Due out on Sept 4, the affordable, easy to use product will help IT managers keep their networks running smoothly. The interface was designed by people from the game and e-Learning industries, so “eye candy” is an understatement…check it out at http://www.PacketTrap.com…we‘d LOVE to get your readers’ opinions about it, and its sister product, pt360 diagnostic tool suite (free), which is available now.