Posted tagged ‘Sidekick Data’

Microsoft Recovers (Most of) Lost Sidekick Data

October 15, 2009

Microsoft announced this morning that it has been able to recover the personal data lost of most of its T-Mobile Sidekick users.

From the Wall Street Journal:

The Redmond, Wash., software giant said that most, if not all, customer data was recovered and that the company would begin restoring data as soon as it has validated it. The company said it will start with personal contacts and move on to the lost calendar, notes, tasks, and pictures as quickly as possible.

The fix comes as Microsoft suffers through a public backlash after mishandling the information found on the Sidekick line of messaging phones, which are popular with teenagers. T-Mobile has already offered affected subscribers a free month of data services and a $100 gift card. At least one customer has filed a lawsuit against both companies.

Microsoft said the problem affected a minority of Sidekick users.

T-Mobile said it was pleased with the progress.

“T-Mobile’s sole focus remains helping Sidekick customers recover from this disruption,” said spokesman David Beigie.