Posted tagged ‘Richard MacManus’

TechCrunch Hands PR Embargoes a Death Sentence

December 17, 2008

As a PR professional in the Silicon Valley, I found this post on TechCrunch very interesting and the discussion which follows in the comments section is well worth reading.

It seems that Michael Arrington and TechCrunch will no longer be accepting embargoes from PR firms. In this post, Arrington discusses the relationship between the media, bloggers and the PR industry and explains to his readers that PR firms are out of control and he plans to fight the chaos.

I’ve seen this from both sides. I’ve been the PR person pitching the story, but I’ve also been the blogger who has received the pitch. Lucky for me, on the blog side, I have never really broken news. I leave that up to the professional journalists and bloggers who do this for a living on a daily basis.

I’ve always thought that since this is a hobby of mine, I will just bring the news that’s out there to readers who may find it interesting at well. If I find it interesting, there must be someone else out there who would share in my interest, right?

You can find a bit of the post below but check out the site for the entire string of comments.

From TechCrunch:

Today we are taking a radical step towards fighting the chaos. From this point on we will break every embargo we agree to.

Tech companies are desperate for press and hammering their PR firms for coverage on blogs and major media sites. That in turn means that PR firms hammer us to get us to write about their clients. Gone are the days of polite pitches and actual relationship building. Today, PR firms email a story to us as many as 20 times, and call every TechCrunch writer on their cell phones repeatedly. If we say we won’t write a story (which is most of the time), things often turn nasty (check out Lois Whitman at HWH PR/New Media for a fine example).

For the most part we’ve dealt with the problem quietly over the last couple of years, other than the occasional lashing out on Twitter. Others, like Wired Magazine’s Editor In Chief Chris Anderson, have been more public with their frustration.

But now a new problem has emerged that we won’t ignore.

A portion of the stories we write are “embargoed” news items. They aren’t stories that we’ve dug up ourselves. Instead, PR firms have pre-briefed us on the news and have asked us to write, if we choose to, no earlier than a set time.

A lot of this news is good stuff that our readers want to know about. And we have the benefit of taking some time during the pre-briefing to think about the story, do research, and write it properly. When embargoes go right, we get to write a thoughtful story which benefits the company and our readers.

But there’s a problem. All this stress on the PR firms put on them by desperate clients means they send out the embargoed news to literally everyone who writes tech news stories. Any blog or major media site, no matter how small or new, gets the email. It didn’t used to be this way, but it’s becoming more and more of a problem. As the economy turns south, PR firms are under increasing pressure to perform and justify their monthly retainers which range from $10,000 to $30,000 or more. In short, they have to spam the tech world to get coverage, or lose their jobs.

One annoying thing for us is when an embargo is broken. That means that a news site goes early with the news despite the fact that they’ve promised not to. The benefits are clear – sites like Google News and TechMeme prioritize them first as having broken the story. Traffic and links flow in to whoever breaks an embargo first.

That means it’s a race to the bottom by new sites, who are increasingly stressed themselves with a competitive marketplace and decreasing advertising sales.

A year ago embargo breaks were rare, once-a-month things. Today, nearly every embargo is broken, sometimes by a few minutes, sometimes by half a day or more.

We can’t continue to operate under these rules.

Our New Policy

The reason this is becoming a larger problem is because there is no downside to breaking embargoes. The PR firm gets upset but they don’t stop working with the offending publication or writer. You get a slap on the wrist, and you break another embargo later that day.

There are a few (very few) exceptions. One is Waggener Edstrom, who handles PR for Microsoft. Their embargoes don’t break because they’d unleash hell on the offender. Another is Google. The few times they’ve had problems they’ve chosen the nuclear option and banned the offender for as much as a year. As you can imagine, Google and Microsoft embargoed news doesn’t break early.

We’ve never broken an embargo at TechCrunch. Not once. Today that ends. From now our new policy is to break every embargo. We’ll happily agree to whatever you ask of us, and then we’ll just do whatever we feel like right after that. We may break an embargo by one minute or three days. We’ll choose at random.

I’ll also be publishing a blacklist on TechCrunch listing every firm, company, publication and individual writer involved whenever an embargo is broken. Of course, given our new policy, I’ll be putting us at the top of that list.

Readers Not Buying Corporate Blogs

December 10, 2008

Only 16% of corporate blog readers trust what they’re reading, according to a recent survey by Forrester Research. But blogger Richard MacManus at Read Write Web has pointed out that even within a single company, there are many blogs with varying degrees of trustworthiness and usefulness. Great piece. Please see the link below for more information.

From Read Write Web:

According to a new report by Forrester Research, corporate blogs are the least trusted information source of all. Only 16% of online consumers who read corporate blogs say that they trust them. You can grab a copy of this report for free by filling in a form at Forrester. The full trust scale is below, with ‘Email from people you know’ the most trusted at 77%.

We have some reservations about the findings of the report – and to prove our point in this post we check out a good and bad example of corporate blogging, from Dell and the Walmart blog respectively.

The report stated that regular blog readers and bloggers trust company blogs a little more, and those that trust corporate blogs are more likely to trust other media. Consumers are skeptical, says Forrester, because they view corporate blogs as unbalanced. So their advice is: if you’re a company thinking of starting a blog “about your company and its products”, you probably shouldn’t bother. For those companies that already have blogs, Forrester says that “if your blog generates leads, links, positive reviews, buzz, or PR, it’s probably worth keeping.” Otherwise shut it down.

The Forrester report was noted by the Blog Council, an organization which is focused on “the business of blogging and social media at the corporate level.” The council listed a number of its own member blogs which they (naturally) regard as trustworthy: