Posted tagged ‘Data Loss’

Microsoft Recovers (Most of) Lost Sidekick Data

October 15, 2009

Microsoft announced this morning that it has been able to recover the personal data lost of most of its T-Mobile Sidekick users.

From the Wall Street Journal:

The Redmond, Wash., software giant said that most, if not all, customer data was recovered and that the company would begin restoring data as soon as it has validated it. The company said it will start with personal contacts and move on to the lost calendar, notes, tasks, and pictures as quickly as possible.

The fix comes as Microsoft suffers through a public backlash after mishandling the information found on the Sidekick line of messaging phones, which are popular with teenagers. T-Mobile has already offered affected subscribers a free month of data services and a $100 gift card. At least one customer has filed a lawsuit against both companies.

Microsoft said the problem affected a minority of Sidekick users.

T-Mobile said it was pleased with the progress.

“T-Mobile’s sole focus remains helping Sidekick customers recover from this disruption,” said spokesman David Beigie.

T-Mobile To Compensate Sidekick Users

October 13, 2009

T-Mobile and Microsoft have announced that customers whose data cannot be recovered will receive a $100 gift card in addition to the one month data service credit. The card can be used for T-Mobile products and services or to pay down a customer’s bill.

From ChannelWeb:

The mea culpa comes a few days after T-Mobile and Microsoft, which provides cloud-based T-Mobile data services through its Danger subsidiary, confirmed that a Microsoft server glitch had interrupted service for T-Mobile Sidekick users and affected users’ personal data — stored phone numbers, photos and other content — is likely lost forever.

T-Mobile also said it heard from some affected Sidekick users that their data had been recovered and that Microsoft might be able to recover some information for some of the affected users. Neither T-Mobile nor Microsoft has confirmed how many of the 1 million or so Sidekick users were affected.

From InformationWeek:

For customers whose data cannot be recovered, T-Mobile and Microsoft have increased the compensation.

Earlier on Monday, T-Mobile suspended the sale of its Sidekick mobile device while it investigated what happened.

As of Monday evening, the Sidekick was listed as “Temporarily Out of Stock” in T-Mobile’s online store.